Feltham Construction has in place an ISO 9001:2015 accredited Quality Management System that ensures that the quality of our works is managed in a robust manner from the initial tender briefing stage, through to completion and final handover to the client.
All elements of the works are covered by the QMS and performance is measured against the Quality Objectives which are set at high level on an annual basis and the main headings are defined as follows:- Customer Satisfaction:
- A customer satisfaction target set and agreed
- Process Performance: To measure key business process measures
- Quality Management: The measure related to the external assessment of the FCL Quality Management System.
The quality of the finished product is the ultimate measure of the company performance on the project and Feltham Construction seek to continuously improve our robust system, never afraid to develop our processes based on experiences or feedback from previous projects from clients or partner contractors.
Our team is further enhanced by the employment of Johnson Associates who take an overall auditing role of our Quality Management system to ensure that the excellent quality of our product is maintained and that our ISO accreditation is retained.
Feltham Construction manages environmental issues in accordance with the Company’s Environmental Management System accredited to ISO 14001:2015. Management and control of waste is a high priority with Feltham Construction and the Company Policy ensures that the issue is addressed with a robust system through all key stages of a project.
A materials control process will be in place to ensure that all materials delivered to site are accepted, handled and stored in an appropriate manner, minimising damage, and therefore subsequent wastage. The controls process will also ensure that where practical, any transport packaging can be returned with the delivery vehicle for reuse or recycling.
As part of our ISO 14001 Environmental Management system, site based environmental impacts are assessed on a project specific basis, and targets set for continual improvement. This will include site consumption of electricity and gas, together with water usage, the use of sub metering being the most common recording method.
The data is collected and presented by way of our weekly site reporting system, and the data generated translates into trend graphics which is made available to the client team for monitoring and also for internal reporting purposes.
The same process also covers any related offsite activities such as offsite manufacture where appropriate, as well as the CO² emissions arising from transport of deliveries to site.